Terms & Conditions

Last Updated: 28-9-2026

Welcome to Al Fakher Grill, where we offer more than just a meal — we provide an authentic grilled-food experience in a comfortable family-friendly atmosphere. We serve fresh Arabic meat slaughtered daily in Kuwait and grilled over charcoal for an authentic taste.

By using our store or placing an order, you agree to the following Terms & Conditions:

• All orders are subject to restaurant confirmation and item availability.
• Customers are responsible for reviewing their order details, quantities, and additions before placing the order.
• Food is prepared according to the order and based on ingredient availability.
• The appearance or presentation of some dishes may vary slightly from the displayed images.
• Customers are responsible for providing accurate contact and delivery information.
• The restaurant reserves the right to modify prices, menu items, or promotions at any time.
• The restaurant reserves the right to refuse or cancel an order due to item unavailability, pricing errors, or incorrect order details.
• All images, content, and branding belonging to Al Fakher Grill are protected by intellectual property rights.

Privacy Policy

At Al Fakher Grill, we respect our customers' privacy and are committed to protecting their personal information.

• Customer information is collected only as necessary to process orders, communicate with customers, and provide delivery services.
• Information may include the customer's name, phone number, delivery address, and order details.
• Customer information will not be sold or shared with third parties except when necessary to complete an order, provide delivery services, or as required by law.
• Contact information may be used to provide order updates, offers, and service-related notifications.
• Appropriate security measures are taken to protect customer information from unauthorized access or misuse.
• By using our store, customers agree to this Privacy Policy.

Shipping & Delivery Policy

Al Fakher Grill is committed to preparing and delivering orders as efficiently as possible while maintaining food quality.

• Orders are processed after confirmation and availability of the requested items.
• Delivery times may vary depending on the customer's location, traffic conditions, and operational circumstances.
• Customers are responsible for providing an accurate delivery address and phone number.
• Delivery may be delayed due to traffic, weather conditions, or circumstances beyond the restaurant's control.
• The restaurant is not responsible for delays caused by third-party delivery providers or circumstances beyond its control.
• Customers are encouraged to ensure that someone is available at the delivery location to receive the order.

Return & Exchange Policy

Due to the nature of food products, Al Fakher Grill follows the following Return & Exchange Policy:

• Food orders cannot be returned or exchanged after preparation or delivery for food safety and quality reasons.
• If an incorrect order, missing item, or issue is received, customers should contact the restaurant immediately.
• Customers may be asked to provide photos of the order to help review the issue.
• If the restaurant is responsible for the error, an appropriate solution may be provided, such as preparing a replacement order or offering suitable compensation depending on the case.
• The restaurant is not responsible for food after delivery if it has been improperly stored or handled.
• The restaurant reserves the right to review each case before approving any replacement or compensation.

Contact Us

For inquiries and orders, please contact Al Fakher Grill at:

50626280